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FREE FOR MEMBERS!
In partnership with the Center for Phlebotomy Education, Inc.
Description: This presentation discusses key concepts in customer service excellence. Emphasis is placed on telephone etiquette, behaviors that reflect and detract from professionalism, positive patient interactions, and dealing with difficult/demanding patients and co-workers. Positive and negative patient experiences are contrasted to illustrate their impact on the patients' perception of the laboratory, and the quality of care they receive. The presentation concludes with a discussion on how managers can inspire a culture of customer service excellence.
Start date: Upon registration
Completion: Up to 52 weeks
Learning Outcomes:
Created by: Center for Phlebotomy Education, Inc.
PEP hours: 1.0
CPS credits: 0
*Note: PEP hours and/or CPS credits will only be awarded upon successful completion of the quiz.
NEW!
Earn a Knowledge Certificate in Phlebotomy Essentials by successfully completing all required courses. Learn more.
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