FREE FOR MEMBERS!

Description: An overview of external and internal factors that influence quality in healthcare and laboratory medicine and how these factors determine organizational strategy and drive direction in laboratory service delivery. Laboratory employees and managers will gain insight as to how to be able to work collaboratively with system stakeholders to facilitate transparent communication, acceptance of change and develop a culture of continuous improvement; all elements of a quality system that lead to efficiency and improved productivity.

Start date: Upon registration

Completion: Up to 52 weeks

At the end of this webinar you will be able to:

• Understand elements that influence strategy and decisions in laboratory medicine
• Understand concepts of systems thinking
• Have improved insight as to how laboratory medicine is evolving
• Understand how to develop improved workplace cultures
• Understand the shift in lab medicine to sustainable service delivery; the right person performing the right task

Speaker: Joanne Isber, MLT, MLS, EMBA

Joanne has worked 33 years in healthcare. She is a Healthcare Director with 17 years of leadership and quality management experience working in both Canada and USA. Currently, she is the Program Director for Laboratory Services for Interior Health Authority of BC and provincial stakeholder lead for integrating labs across BC. Her degrees include: MLT, MLS and Executive MBA in Global Leadership. She is an Advisory Board Member for MLT Program: SAIT, BCIT, CNC. She lives in Kelowna surrounded by the peacefulness and serenity of mountains and orchards. She is also an instructor in Quality Systems for CSMLS.

Recorded: June 4, 2022

PEP hours: 1.0

CPS credits: 0

*Note: PEP hours and/or CPS credits will only be awarded upon successful completion of the quiz.