FREE FOR MEMBERS!

Description: What does it mean when you serve different generations? Traditionalists, Baby Boomers, Gen X, Gen Y and Gen Z have different expectations about customer service and how professionalism presents itself.  This webinar will cover who we are, what experiences and global situations shaped our values and beliefs and how we carry these with us at home, to work and through our volunteer experiences.  Tips and tricks will be shared as we find a way to be heard and respected.

Start date: Upon registration

Completion: Up to 52 weeks

At the end of this webinar you will:

• Understand the differences between generations
• Understand the different expectations about customer service
• Learn tips and tricks to improve communication

Speaker: Christine Nielsen, CEO, CSMLS

Christine Nielsen is the Chief Executive Officer of the Canadian Society for Medical Laboratory Science in 2010.  Prior, she was Director of Certification for seven years, with a brief stint as Deputy Registrar for the College of Medical Laboratory Technologists of Ontario.

Trained as a medical laboratory technologist, she then completed a degree in Health Admin, a Certificate of Mastery in Prior Learning Assessment from DePaul University in Chicago, and is a Certified Association Executive (CAE) since 2008.  She has recently completed an MBA from Heriot-Watt, Edinburgh Business School, Scotland. 

Christine is past Chair of CNAR – the Canadian Network of Associations of Regulators, Ottawa.  She is also an experienced Prior Learning Assessment Assessor with the Canadian Society for Association Executives (CSAE).

She has served the Michener Institute of Education at UHN’s Alumni Association for over two decades and is a Board member with the Oakville & Milton Humane Society.

Recorded: June 3, 2022

PEP hours: 1.0

CPS credits: 0

*Note: PEP hours and/or CPS credits will only be awarded upon successful completion of the quiz.