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Brought to you by CSMLS and BD:
Are you ready to elevate your phlebotomy skills to the next level? Join us virtually for our Phlebotomy Symposium featuring industry leaders. Don't miss this golden opportunity to boost your phlebotomy career and make a difference to patient care!
Earn PEP hours as you attend the symposium, helping you stay current with your professional development.
Saturday October 14, 2023
Time: 1000 - 1700 (ET)
Session 1 - Examining Pre-Analytical Errors and their Effect on Laboratory Results through Clinical Case Studies
Description: This session examines the relationship between errors in phlebotomy procedures and patient result outcomes. Phlebotomy is a skill performed by highly qualified individuals (such as MLAs or Nurses) to procure patient blood samples for laboratory testing. There are several steps included in the phlebotomy process, and if an error arises during this stage, upon sample testing the patient results can be erroneous. This presentation aims to present 4 case studies within Clinical Chemistry and Hematology laboratories, to examine the relationship between phlebotomy procedure errors and the effects on patient results. It aims to foster further communication and collaboration between those testing the patient samples (Medical Laboratory Technologists) and those performing phlebotomy and specimen collection (Medical Laboratory Assistants/Technicians and Nurses) for better patient healthcare outcomes in the future.
Learning Outcomes
Speaker: Meghan Nicholls
Meghan Nicholls is a licensed Medical Laboratory Technologist and an Assistant Professor of Medical Laboratory Sciences at The Michener Institute of Education at UHN. Meghan began her career as an MLT working in the Clinical Biochemistry laboratory at Mount Sinai Hospital, before expanding her work into the Laboratory Information Systems (LIS) and Hematology departments.
Session 2 - Unlock the Secrets to Successful Blood Collection for Patients with Autism, Down Syndrome and Dementia
Description: As healthcare professionals, we are often required to adapt to challenging scenarios. Patients on the autistic spectrum, those with Down syndrome, and those suffering from dementia require our compassion and experience to ensure successful blood collection. Our approach with this patient audience at LifeLabs has resulted in excellent experiences for both patients and phlebotomists, and we would like to share our knowledge with you. We will explore useful methods and specialized approaches for these patients who need additional support during blood collection. We will also discuss how to create a supportive, stress-free environment by using both verbal and visual cues to encourage cooperation, communication, assure safety, and improve patient-centered care.
Learning Outcomes
Speakers: Pritesh Patel, Dipali Pancholi, and Claudia Ho
Pritesh Patel, a skilled microbiologist, graduated in 1999 in India and swiftly secured a job in a pathologic laboratory. There, he not only delved into the realm of microbiology but also learned the art of phlebotomy. In 2005, he moved to Canada, where he pursued recertification through the reputable Robotech Institute, expanding his expertise further. Venturing into clinical research, Pritesh gained invaluable experience, obtaining certifications in catheter and IV procedures. For the past three years, he has been a dedicated Mobile Lab Patient Technician at Lifelabs, diligently serving patients with his vast knowledge and compassionate care, leaving a lasting positive impact on their healthcare journeys.
Dipali Pancholi is a Laboratory Technician at LifeLabs with over 15 years of experience. She approaches her patients with a client-centric approach focusing on providing comfort and safety with her services. At LifeLabs she has worked in Patient Service Centers, Nursing Homes, and on the road as part of the HomeCare and MyVisit teams. She was part of the team that helped to launch MyVisit in Ontario. She also worked as a supervisor for the COVID-19 testing program at the Pearson International Airport while also serving in many other projects related to COVID-19.
Claudia Ho has been in LifeLabs for six years with four years as a Lab Patient Technician and a Supervisor for two. She delivers care by listening and adapting to patients' needs and providing support to her patients. She also contributed in the Ministry of Health COVID Assessment Centers with LifeLabs to provide COVID testing for the community.
Hand-outs
Session 3 - Customer Service: Considering the Generational Lens
Description: As healthcare professionals, we are often required to adapt to challenging scenarios. Patients on the autistic spectrum, those with Down syndrome, and those suffering from dementia require our compassion and experience to ensure successful blood collection. Our approach with this patient audience at LifeLabs has resulted in excellent experiences for both patients and phlebotomists, and we would like to share our knowledge with you. We will explore useful methods and specialized approaches for these patients who need additional support during blood collection. We will also discuss how to create a supportive, stress-free environment by using both verbal and visual cues to encourage cooperation, communication, assure safety, and improve patient-centered care.
Learning Outcomes
Speaker: Christine Nielsen
Christine Nielsen became CEO of the Canadian Society for Medical Laboratory Science in 2010. Prior, she was Director of Certification for seven years, with a brief stint as Deputy Registrar for the College of Medical Laboratory Technologists of Ontario. Originally trained as an MLT, she completed education in health administration, not for profit management, association management, prior learning assessment and business. She is also a PLA Assessor with the Canadian Society of Association Executives (CSAE). She has served the Michener Institute’s Alumni Association for over two decades and is a Board member with the Oakville & Milton Humane Society.
Handout
Session 4 - Blood Cultures & Capillary Collections
Description: Explaining the process of both collection types and the importance of each procedure. Some of the errors that can occur with these 2 procedures and the impact on patient care as well. And into some detail on what happens with the blood culture bottles that do become positive
Learning Outcomes
Speaker: Lisa Gibbs cMLA/T
Lisa Gibbs has been a licensed MLA since 2010 and after her two short period of working in a hospital and an animal lab that tests blood on your pets she went on to build her career at The Michener Institute of Education at UHN. She gain a lot of knowledge working their as she got to work with all different machines, in each discipline and even got to dabble with genetics and PCRs. This all led to Lisa taking on some teaching roles more specifically in phlebotomy. She has been the lead instructor for 2 continuing education programs at Michener. One for phlebotomy and the other for medical lab technicians.
Currently Lisa is working as a technical specialist of specimen procurement at Mackenzie Health hospital where she is responsible for the on going operations of the MLA in the core lab as well as all the phlebotomists.
Session 5 - Post-Analytics: completing the circle of quality.
Description: Post-analytics is the final portion essential for quality in lab services. Yet for many in the lab it remains a mystery performed in the back room. In this session we will go through some of these challenges and how one lab system is dealing with them.
Learning Outcomes
Speaker: Richard Cleve, MD, FRCPC
Dr. Cleve started his education in biochemistry, switching to physics for his masters degree, and then switching into medicine. After residency, he took a job in Surrey BC. He served on the board of directors of BC Biomedical, a large private lab since acquired by LifeLabs. He is currently the medical director for biochemistry and pre- and post-analytics in Fraser Health.
Download the printable attachment for session times and descriptions.