Description: Every individual has the right to a safe and inclusive experience when accessing healthcare, no matter their race, religion, addictions, mental health status, accessibility challenges, sexual orientation, gender presentation or age. Lived experiences of those using our services should be heard and incorporated in tangible ways. Laboratory services are no exception. This webinar will highlight how to incorporate people-centered care, inclusion, diversity, equity and accessibility into laboratory services. These concepts are a key component of hospital accreditation through Accreditation Canada, but perhaps have not had a high-profile for laboratory services. The time is right to foster a culture of true engagement and collaboration where patients, staff and users of lab services are active partners to improve outcomes. Let's learn how.

Start date: Upon registration

Completion: Up to 52 weeks

At the end of this webinar you will:

• Understand the full meaning of the term "People-Centred Care"
• Learn some examples of how the concepts of People-Centred Care can apply to laboratory services
• Learn how the levers of change available to Accreditation Canada can impact patient and workforce safety and advance integrated care

Speaker: Julie Coffey, ART, Certified Quality Manager

Julie Coffey is a Senior Program Advisor for Accreditation Canada Diagnostics. She has a former background as a Medical Laboratory Technologist, with specific expertise in Hematology. She is an active member of ISO TC 212 and has served on the Clinical and Laboratory Standards Institute (CLSI) Expert Panel on Quality Systems. Most importantly, she is on a quest to elevate the confidence of laboratory personnel in their own abilities by providing empowering, relevant and interactive education.

Recorded: May 28, 2023

PEP hours: 1.0

CPS credits: 0

*Note: PEP hours and/or CPS credits will only be awarded upon successful completion of the quiz.