Description: Professionalism and Customer Service – Are the different expectations across the generations?

What does it mean when you serve different generations? Traditionalists, Baby Boomers, Gen X, Gen Y and Gen Z have different expectations about customer service and how professionalism presents itself. 

This webinar will cover who we are, what experiences and global situations shaped our values and beliefs and how we carry these with us at home, to work and through our volunteer experiences.  Tips and tricks will be shared as we find a way to be heard and respected.

Start date: Upon registration

Completion: Up to 52 weeks

At the end of this webinar you will be able to:

• Understand the different age demographics in Canada
• Learn to communicate more effectively with each generation
• Appreciate the role great customer service has on patient experience

Speaker: Christine Nielsen, MBA, BHA, MLT, CAE

Christine Nielsen became CEO of the Canadian Society for Medical Laboratory Science in 2010.  Prior, she was Director of Certification for seven years, with a brief stint as Deputy Registrar for the College of Medical Laboratory Technologists of Ontario. Originally trained as an MLT, she completed education in health administration, not for profit management, association management, prior learning assessment and business. She is also a PLA Assessor with the Canadian Society of Association Executives (CSAE). She has served the Michener Institute’s Alumni Association for over two decades and is a Board member with the Oakville & Milton Humane Society.

Recorded: October 14, 2023

PEP hours: 1.0

CPS credits: 0

*Note: PEP hours and/or CPS credits will only be awarded upon successful completion of the quiz.