Description: Step by step…the 90s are back! And these song lyrics are applicable to stress management in your role as a phlebotomist. You may be wondering why and how…well trends are cyclical and as for the second question, this webinar will feature the Triple P approach in addressing your stress and supporting stressed-out patients. You will learn step by step how to Prepare yourself for stressful situations with patients, Provide a supportive experience for patients (and decrease their stress and anxiety levels), and develop your own Practice to address your personal stress levels.

Start date: Upon registration

Completion: Up to 52 weeks

At the end of this webinar you will be able to:

• Prepare: Prepare for stressful situations with patients
• Provide: Provide a comforting and supportive experience for patients
• Practice: Determine a daily practice to decrease your overall stress levels

Speaker: Rosina Mete, MSc, PhD, RP

Dr. Rosina Mete is the Director of Faculty in the Masters of Counselling Psychology program at Yorkville University in Canada. She has also worked as a registered psychotherapist for ten years and specializes in supporting individuals with depression, anxiety, trauma, eating disorders, chronic pain, and chronic illness. Dr. Mete is a Board Director with the Canadian Association of Suicide Prevention (CASP) as well as the Counsellor Educator and Supervisors Chapter with the Canadian Counselling and Psychotherapy Association (CCPA). Her research interests and publications include mental health care, addressing stigma, counselor education and curriculum, leadership development, and technology in higher education.

Recorded: March 23, 2024

PEP hours: 1.0

CPS credits: 0

*Note: PEP hours and/or CPS credits will only be awarded upon successful completion of the quiz.